Overview
This Refund & Cancellations Policy describes the guidelines, eligibility criteria, and procedures for refunds and cancellations related to the use of our SaaS-based storefront platform and services (collectively, the "Service") provided by Interacters ("we," "us," or "our").
For terms governing general service usage, please review our Terms of Service and Privacy Policy.
Subscription and Billing
1.1 Subscription Plans
We offer transparent subscription plans tailored for business storefronts (e.g. Basic Shop Plan ₹4,999/year with a 30-Day Free Trial) and Unlimited Flex Lifetime Creator access. Complete plan details, features, and pricing are published on our official Pricing Page.
1.2 Secure Payment Processing
Billing occurs according to your chosen plan cycle (annual or promotional trial). Payments are encrypted and processed through RBI-authorized payment gateways (Razorpay, UPI, NetBanking, Credit/Debit cards). Interacters does not store your raw credit or debit card information on our servers.
Refund Eligibility & Requests
2.1 Refund Eligibility
We strive to provide outstanding storefront technology and service. Refunds are evaluated under the following conditions:
2.2 Non-Refundable Scenarios
Refunds are not granted under the following circumstances:
- Change of Mind: Deciding to stop using the platform or changing business requirements after subscription activation.
- Free Trial Expiration: The 30-day Free Trial is 100% free with zero upfront charges. Charges only apply if you actively upgrade to an annual plan.
- Uncancelled Renewals: Forgetting to cancel an active subscription prior to a renewal cycle.
2.3 Processing Timeframe
To submit a refund claim, email support@interacters.com with your business slug and invoice ID. Approved refunds are credited to the original payment source within 5 to 7 business days.
Subscription Cancellations
3.1 Instant Online Cancellation
You can cancel your subscription anytime via Dashboard > Settings > Subscription or by emailing support. Cancellations take effect immediately for future billing cycles, ensuring no future automatic charges.
3.2 Post-Cancellation Data & Access
After cancellation, your storefront and dashboard remain fully functional until the end of your current paid billing period. Afterwards, data is retained safely according to standard retention guidelines.
Frequently Asked Questions
❓ Can I cancel my Interacters subscription at any time?
Yes, you can cancel your Interacters subscription at any time directly through your account dashboard under Settings > Subscription or by reaching out to support@interacters.com.
❓ How long does a refund request take to process?
Approved refunds are processed back to your original payment method (e.g. Razorpay, UPI, Credit/Debit Card) within 5 to 7 business days.
❓ How does the 30-day Free Trial work?
The 30-day Free Trial provides 100% free access to all storefront features with zero advance payment and zero auto-pay.
❓ Will I keep access to my storefront after canceling?
Yes, after canceling your subscription, your store and dashboard access will remain active until the end of your current paid billing period.
Contact Billing & Legal Support
If you have questions regarding this policy or need assistance with a subscription refund, please contact our support team or visit our Contact Page: